How to Report an Absence
Why Reliability Matters
Schools count on Zen Educate to provide dependable, high-quality teaching staff.
Unplanned absences and lateness can leave classrooms short-staffed and place extra pressure on school teams.
Even one unplanned absence can lead a school to end a booking early since they need consistent cover each day, reduce access to future shifts or, in extreme cases, remove you from the platform. Schools depend on consistent cover each day, and rely on you to attend bookings that you have accepted.
Teachers and teaching assistants are expected to follow the school calendar and, whenever possible, schedule personal and medical appointments during school breaks or outside of school hours.
Download the Zen App
Make sure you’ve installed the Zen app for full control of your schedule.
How to Report Your Absence
Please mark your absence directly in the Zen app - this is the only way to report your absence.
Open the Zen app and go to your Calendar
Tap the date you need to cancel
In the pop-up, choose your reason for absence from the drop-down menu.
Tap Confirm
This provides instant clarity for everyone:
- Calendar updates instantly - your schedule stays accurate in real time.
- Zen and the school are notified immediately - you don't need to follow up again.