How to Report a Lateness
Why Reliability Matters
Schools count on Zen Educate to provide dependable, high-quality teaching staff.
Unplanned absences and lateness can leave classrooms short-staffed and place extra pressure on school teams.
Even one unplanned absence can lead a school to end a booking early since they need consistent cover each day, reduce access to future shifts or, in extreme cases, remove you from the platform. Schools depend on consistent cover each day, and rely on you to attend bookings that you have accepted.
Teachers and teaching assistants are expected to follow the school calendar and, whenever possible, schedule personal and medical appointments during school breaks or outside of school hours.
Running Late?
If you're going to be late, message the school directly in the app.
If you don’t already have the app, you will need to download it.
How to message the school in app:
- Open your booking in the app
- Tap “Message School”
- Share your reason and expected arrival time
- If your ETA changes, keep the school updated
Arriving more than 2 hours late (without prior agreement) counts as a no-show. Your booking will be cancelled.