How and when you get paid
This article covers how pay works at Zen Educate. For a full breakdown of how your take-home pay is calculated, including tax and deductions, take a look at your Key Information Document in the app and the Educator Handbook.
Setting up your pay
On your first day of work, you will receive an email titled "Zen Educate Payment Details" guiding you through the sign-up process with one of our chosen umbrella companies. Take action on this promptly - delays in signing up can result in delays to your payment.
The process is straightforward: answer a few questions and provide your bank details.
Already registered with an umbrella company? Let the support team know and they can look into this for you.
Not received the sign-up email yet? On the week you are due to be paid, you will receive an email from your umbrella company on the Tuesday or Wednesday with instructions to set up your portal login. Check your spam and junk folders if you cannot find it.
How your pay is processed
Your hours are confirmed by the school each week and recorded on your timesheet. Those hours are then passed to your pay provider - either an umbrella company or Zen PAYE - who processes your payment, calculates deductions, and sends your payslip.
This is why some pay queries go to your umbrella company rather than Zen Educate directly. See our Who to contact for pay queries article for a clear guide on who handles what.
When does pay land?
Payday is every Friday. You are paid one week in arrears - work you do this week is paid the following Friday. Pay reaches your bank account by close of business on a Friday.
Your payslip
Your payslip will arrive by email before payday, showing your total hours, any deductions, and your take-home amount.
To view your payslips at any time, log in to your umbrella company's portal. Your welcome email from them will have included instructions to set up your login. If you cannot find it, check your spam and junk folders.
Checking your hours before pay day
Every Friday you will receive an email titled "Your work this week" showing the hours recorded for that week. Check it when it arrives - if anything looks wrong, reply directly to that email by Monday so it can be corrected before payroll runs on Tuesday.
If you miss the Monday deadline, corrections will be carried over to the following week's pay. Take a look at our Timesheets and checking your hours article for the full process.
Understanding your take-home pay
Your take-home pay will be lower than your daily rate once tax, National Insurance, and any other deductions have been applied. The exact breakdown depends on your pay arrangement.
To understand your specific setup, check your Key Information Document in the app — go to More → Information → Key info document.