Requesting a reference from Zen

Zen Educate can provide a standard written reference for educators who are working with us or have previously worked with us. This article is for candidates who need a reference, and for employers or agencies requesting one on their behalf.

How to request a reference

To request a reference, email references@zeneducate.com and we will send you the reference request form to complete. Alternatively, you can access the form directly here.

Make sure all information on the form is completed accurately and in full — this helps us process your request as quickly as possible.

If you are an employer or agency submitting on behalf of a candidate, please confirm you have the candidate's permission to enter their details before submitting.

Important — please read before submitting

References cannot be sent directly to candidates. They must go to a professional email address only.

Do not submit the same request more than once. Duplicate requests may delay processing.

What the reference includes

Our standard reference contains the following information as of the date the request is received.

First and last day worked. Total number of days worked. Role. Any substantiated safeguarding concerns.

What the reference does not include

A Zen Educate reference is not proof of employment or proof of income. Educators are not employed by Zen Educate directly — they are paid through a pay provider or umbrella company.

If you need proof of employment or income — for example for a visa application or rental reference — the process depends on how you are paid.

If you are paid through an umbrella company, contact them directly. They will be able to provide proof of employment or income documentation.

If you are paid through Zen PAYE, email support@zeneducate.com and the team will assist you.

Not sure which applies to you? Check your Key Information Document in the app. Tap More, scroll down to Information, and tap Key Info Document — it will show your pay provider's name and contact details.

How long does it take?

Once we receive the completed form, it can take up to 10 working days to process.

We provide the same standard reference for all candidates and are unable to complete additional forms, bespoke documents, or specific requests outside of the standard reference letter.